FAQs
Payment
What modes of payment do we accept?
We accept multiple modes of payment. The most popular is payment by current dated bank cheque and electronic wire transfer.
What is included in the cost?
The grand total in your invoice will typically be all inclusive (includes equipment cost, approximate sea or air freight, customs duty and clearing charges, delivery, installation and service charges at site).
Delivery and Installation
What is the normal Lead Time for delivery?
If the products are in stock at the time of placing the order, delivery is made in a few days time. If the products are not available than please allow approximately fourteen to sixteen weeks from the date of order.
Do you Deliver & Install my equipment?
Yes, we are a full service company and deliver and install all equipment in your home or facility. The delivery and installation is calculated at typical ground floor level conditions. Hence, if additional manpower or moving equipment is required to complete the work, the client is responsible for all arrangements at their own expense.
Maintenance
Do you provide after sale service?
Yes, we have a team of qualified, experienced and factory trained technicians to carry out all technical support services at your home or facility. We provide complementary Preventive Maintenance Service and Emergency Response Service for the duration of one calendar year from the date of delivery. More…
Do I need to perform any preventative maintenance on my Precor equipment?
“As explained in your Owner’s Manual, basic preventative maintenance will promote years of trouble-free use of your Precor equipment. Some of the basic procedures that should be performed are:
Ellipticals: After each usage, clean the display with a damp cloth. Every couple of weeks, clean the wheels and ramp with water or a diluted all-purpose cleaner. On a quarterly basis, perform a complete cleaning under the front and rear covers.
Treadmills: After each usage, clean the display with a damp cloth. Carefully vacuum under the hood (front cover) at least once a month.”
What can I use to clean my Precor equipment?
The cleaner recommended for use on all Precor equipment is Simple Green®. The recommended dilution is 1 part Simple Green to 30 parts of water. Do not spray directly on the equipment. Spray the solution on a clean lint-free, cloth before applying to the equipment.
Warranty
Are the products covered by Warranty?
Yes, all products supplied by us are covered under Original International Manufacturer Warranty. The warranty only covers manufacturing defects and does not apply to damages resulting from misuse and abuse/ wear and tear. More…
Product
How are calories calculated on Precor equipment?
Precor equipment calculate caloric consumption from a proprietary algorithm based on an average profile developed in conjunction with the American College of Sports Medicine. A number of variables determine the formula, including weight, speed, incline setting and torque. Since people burn calories at different rates, it is impossible to create absolutely accurate calorie burn rates without using sophisticated and sensitive monitoring equipment. Therefore, the calorie burn rate shown on the console fits an average profile. The actual accuracy of the results depends on how close you are to the average profile. These results should be used as a benchmark and not as an absolute measurement.
What is a MET?
A MET is a measurement of oxygen consumption. One MET equals the approximate amount of oxygen consumed per minute by a person at rest. An individual exercising at two METs is consuming oxygen at twice his or her resting rate.
What are the differences between commercial and home equipment?
The primary difference between home and commercial equipment is the engineering and construction to ensure reliability and performance under different use conditions. Precor commercial equipment is designed to withstand near constant use in facilities, while home equipment is built to withstand use in a home setting. Home equipment also features more user amenities and individual-based programming such as User IDs, workout logs and safety features. Home equipment is also generally smaller, weighs less and has an softer, warm brown color palette.
Why is my telemetry (wireless) heart rate reading erratic or non-existent?
“The telemetry (wireless) heart rate system depends on a strong, clear signal being presented from the chest strap transmitter to the receiver inside the equipment console. In order to present a clear signal, you should correctly position the chest strap snugly against your body. (See your Owner’s Manual for details). Moist skin helps the transmitter strap make good contact, so perspiration or even dabbing a bit of water onto your skin may help.
When you first begin using the heart rate strap, lean in close to the equipment console for a few seconds to allow the receiver to pick up the signal. Once the console has a lock on the signal, you can step back to a normal exercise position and begin your workout.
If the equipment has touch heart rate grips, you should not touch them while using the chest strap, as this will override the telemetry heart rate system. If the chest strap is several years old, it is possible that the battery in the strap has died. If this is the case, contact your Precor Authorized Dealer for assistance, or contact Precor Customer Support at 1-800-786-8404.
Finally, wireless heart rate signals are susceptible to outside interference from other wireless signals present in the area. If the readings are erratic, try to identify the sources of interference. Likely items that may cause interference are wireless internet devices, cell phones or cell phone towers, and wireless dog fences.”
Why is my touch heart rate reading erratic or non-existent?
“Touch heart rate readings depend on a strong, clear pulse to be read from your hands. In order to generate a clear signal, gently grasp the sensors. Do not tightly squeeze them, as this will negatively affect the pulse in your hands, making it more difficult for the sensors to get a good reading.
The sensors will be more successful if your hands are warm and moist. If you have difficulty getting a reading right away, try again after a few minutes of working out. Typically exercise will cause most people’s hands to become warm and moist.
Touch heart rate is affected by an individual’s physiology. Some people have stronger pulse in their hands compared to others. Your results may vary.”